24 Hour Assistance Service

• Other Benefits
  • 24 Hour Assistance Service

  • 24 hour assistance provided

• What is 24 Hour Assistance Service?
  Travel insurance providers have a 24-Hour Assistance Service department to help travelers 24/7 during their trip.

• What am I covered for?
  Assist Services

  Emergency Medical Evacuation/Repatriation Coordination

  If sick or injured in a location that does not have the necessary services to care for you, Seven Corners will help arranging an evacuation or repatriation to the nearest medical facility where you can receive medical treatment.

  Emergency Medical Reunion Coordination

  When Emergency Medical Evacuation or Repatriation is arranged and the attending Physician recommends that a family member travel with you, Seven Corners will provide support to coordinate the transportation of one individual of your choice, from your Home Country, to be at your side while you are hospitalized and then accompany you during your return to your Home Country.

  Return of Mortal Remains

  A sensitive and valuable service that relieves the stress and confusion for families when transporting mortal remains across a country. Laws and regulations can differ, and Seven Corners will help with all the logistics involved. The member is directly responsible for the expenses incurred for preparation and return of a covered person’s body to his or her home country if he or she dies.

  Return of Minor Child(ren)

  If traveling alone with a Minor Child(ren) and you are hospitalized and unable to take care of the Minor Child(ren) under age 19 and he or she is left unattended, Seven Corners will coordinate and facilitate the process for the return of unattended minors to the Insured’s domicile, (including an attendant/escort, if necessary to ensure the safety and welfare of a Minor Child). All expenses incurred are direct responsibility of the Insured member.

  Vehicle Return

  Should the insured, due to a medical condition, become unable to drive their vehicle back to his/her domicile Seven Corners will help coordinate the return the vehicle to the insured’s home. All cost associated with the return are Insured’s responsibility.

  Pet Return

  In case the insured is traveling with his/hers pet and find unable to care for it due to a medical emergency, Seven Corners will coordinate for the return of the insured’s pet to his/hers domicile. All cost associated with the return are Insured’s responsibility.

  Prescription medication and glasses replacement

  If you misplaced your medical prescription or damage your eyeglasses or contact lenses while away from home, Seven Corners will arrange to deliver the prescription or glasses (lenses included) to your current location. The cost of shipping and obtaining the prescription and or glasses are the member’s responsibility.

  Medical, Dental, and Pharmacy referral and Case Monitoring

  Access to our network of medical providers and case monitoring if the member is hospitalized when traveling and away from home, our medical management team monitors the case from initial admission until discharge while maintaining close contact with the member’s attending physician.

  Pre-travel destination information

  Access to our traveler’s portal Wellabroad which contains updated travel related information, links, country profiles, and much more.

  Trip delay and missed connection coordination

  We are available to assist members in rebooking flights due to cancellations, missed connections, or schedule change.

  Hotel and flight re-bookings

  We are able to assist members with any change or cancellation of existing hotel reservations in the event of unexpected change of travel plans.

  Luggage delay, lost baggage and stolen or damaged baggage delay coordination

  We can assist with the coordination to return any delayed luggage and with efforts to claim for any lost or stolen luggage to the commercial carrier.

  Emergency return travel arrangements

  In the event a member needs to return home due to an emergency, we are available to assist in making hotel, flight, and transportation arrangements to assist the member in returning home.

  Lost travel document retrieval or duplication

  Seven Corners can assist in obtaining emergency travel documents and replacements of lost or stolen documents, credit cards, passports or visas.

  Legal, embassy, or consulate referrals

  Access to our Travelers Portal Wellabroad that contains updated travel related embassy information and country related important facts.

  Currency conversion assistance

  Seven Corners can provide exact exchange rates for all currencies and assist in case of need to purchase foreign currency.

  Information on local medical and travel advisories

  Access to our traveler’s portal Wellabroad which contains the most current information related to medical advisories, immunizations needs, preventive measures, travel tips, medical facility capabilities, and up to date information on emergency assistance services worldwide.

  Interpretation and translation services

  Seven Corners can provide emergency translation and interpretation services in all major languages and referrals to interpreter services locally

  Urgent message relay

  Seven Corners will assist with contacting family in the event of an emergency situation while the member is travelling and relay any messages the member’s request.

  Travel delays reports

  We are able to maintain you informed any major delay affecting your travel.

  Emergency cash advance

  We can assist members in obtaining cash advances in local US currency for medical emergencies or other travel needs.

  Legal referrals/ bond assistance

  Seven Corners provides the member with information about general legal services in the area where the member is travelling and bond assistance if needed (expenses covered by the member.)

  Text messaging alerts Includes weather emergencies, security issues, customs alerts, as well as health care or pandemic warnings.

  Country Profiles: Access to our Wellabroad travel portal with updated information about any country in the world, political, economic and medical information affecting the members’ travels.

  Security Alerts: Seven Corners via text message or email is able to maintain the members informed or any security situation affecting the area where the members is traveling and providing valuable information that will ensure the members safety.

  Crisis management: In case of a security situation or natural disaster affecting the area where the member is currently travelling Seven Corners will inform the member of the best and safest way to return home.

  Hotel referrals and reservations

  Worldwide hotel search and referrals and assistance in making reservations on behalf of the member, subject to availability.

  Gifts arrangements and deliveries

  Coordination of finding unique gifts for friend, families and or business associates, including wrapping and delivery.

  Special activities recommendations

  Worldwide local activities recommendation and reservations made on behalf of the member subject to availability.

  Tee time reservation (golf course recommendation)

  Assistance with scheduling tee times and making course recommendations subject to availability.

  Sport events tickets and reservations

  Assistance with obtaining tickets to sporting events, theater, concert and other events, subject to availability.

  Rental car or Limousine reservations

  Coordination of car or limo arrangements including transportation to and from the airport, hotel, meetings, and more.

• Definitions
  “Accident” means a sudden, unexpected, unusual, specific event which occurs at an identifiable time and place, but shall also include exposure resulting from a mishap to a conveyance in which You are traveling.

  “Accidental Injury” means bodily injury caused by an Accident, directly and independently of all other causes and sustained on or after the Effective Date of this coverage and on or before the Scheduled Return Date. Benefits for Accidental Injury will not be paid for any loss caused by Sickness or other bodily diseases or infirmity.

  “Actual Cash Value” means purchase price less depreciation.

  “Assistance Company” means the service provider with whom We have contracted to coordinate and deliver emergency travel assistance, medical evacuation and repatriation.

  “Baggage” means luggage and personal effects and possessions whether owned, borrowed, or rented, and taken by You on the Covered Trip.

  “Bankruptcy” means the filing of a petition for voluntary or involuntary Bankruptcy in a court of competent jurisdiction under Chapter 7 or Chapter 11 of the United States Bankruptcy Code 11 U.S.C. Subsection 101 et seq.

  “Business Equipment” means property used in trade, business, or for the production of income; or offered for sale or trade or components of goods offered for sale or trade.

  “Business Partner" means an individual who: a) is involved in a legal partnership; and b) is actively involved in the day to day management of the business.

  “Checked Baggage” means a piece of Baggage for which a claim check has been issued to You by a Common Carrier.

  “City” means an incorporated municipality having defined borders and does not include the high seas, uninhabited areas, or airspace.

  “Common Carrier” means any regularly scheduled land, sea, and/or air conveyance operating under a valid license for the Transportation of passengers for hire.

  “Complications of Pregnancy” means a condition whose diagnosis is distinct from pregnancy but is adversely affected or caused by pregnancy.

  “Covered Expenses” shall mean expenses incurred by You which are: for Medically Necessary services, supplies, care, or treatment; due to Sickness or Accidental Injury; prescribed, performed or ordered by a Physician; Reasonable and Customary charges; incurred while insured under the Policy; and which do not exceed the maximum limits shown in the Confirmation of benefits, under each stated benefit.

  “Covered Trip” means a trip for which You request insurance coverage and pay the required premium, and includes: a) a period of travel away from home to a destination outside Your City of residence; b) the purpose of the trip is business or pleasure; and c) the trip has defined Departure and Return dates.

  “Deductible” means the dollar amount You must contribute to the loss.

  “Default” means a material failure or inability to provide contracted services due to financial insolvency.

  “Dependent Child(ren)” means Your children, including an unmarried child, stepchild, legally adopted child or foster child who is: less than age 19 and primarily dependent on You for support and maintenance; or who is at least age 19 but less than age 23 and who regularly attends an accredited school or college; and who is primarily dependent on You for support and maintenance.

  “Domestic Partner” means a person, at least 18 years of age, with whom You have been living in a spousal relationship with evidence of cohabitation for at least 6 continuous months prior to the Effective Date of coverage.

  “Effective Date” means the date and time Your coverage begins, as outlined in Section III. Eligibility and Period of Coverage of the Policy.

  ”Emergency Medical Evacuation” means Your medical condition warrants immediate Transportation from the place where You are injured or sick to the nearest Hospital where appropriate medical treatment can be obtained.

  ”Emergency Sickness” means an illness or disease, diagnosed by a legally licensed Physician, which meets all of the following criteria: (1) there is a present severe or acute symptom requiring immediate care and the failure to obtain such care could reasonably result in serious deterioration of Your condition or place Your life in jeopardy; (2) the severe or acute symptom occurs suddenly and unexpectedly; and (3) the severe or acute symptom occurs while Your coverage is in force and during Your Covered Trip.

  “Family Member” means You or Your Traveling Companion’s legal or common law spouse, Domestic Partner, Yours or Your Domestic Partner’s caregiver, parent, legal guardian, step-parent, grandparent, parents-in-law, grandchild, natural or adopted child, foster child, ward, step-child, children-in-law, brother, sister, step-brother, step-sister, brother-in-law, sister-in-law, aunt, uncle, niece or nephew.

  “Hazard” means any delay of a Common Carrier (including Inclement Weather).

  “Hospital” means a facility that: a) holds a valid license if it is required by the law; b) operates primarily for the care and treatment of sick or injured persons as in-patients; c) has a staff of 1 or more Physicians available at all times; d) provides 24 hour nursing service and has at least 1 registered professional nurse on duty or call; e) has organized diagnostic and surgical facilities, either on the premises or in facilities available to the Hospital on a pre-arranged basis; and f) is not, except incidentally, a clinic, nursing home, rest home, or convalescent home for the aged or similar institution.

  “Inclement Weather” means any severe weather condition which delays the scheduled arrival or departure of a Common Carrier.

  “Insured” means a person who has enrolled for insurance under this Policy. You and Your also means the Insured.

  “Medically Necessary” means that a treatment, service, or supply is: essential for diagnosis, treatment or care of the Accidental Injury or Sickness for which it is prescribed or performed, meets generally accepted standards of medical practice and is ordered by a Physician and performed under his or her care, supervision or order.

  “Natural Disaster” means flood, fire, hurricane, tornado, earthquake, tsunami, volcanic eruption, blizzard or avalanche that is due to natural causes.

  “Payments or Deposits” means the cash, check, or credit card amounts actually paid for Your Covered Trip. Certificates; vouchers; frequent traveler rewards, miles or points; discounts and/or credits applied (in part or in full) towards the cost of Your Covered Trip are not Payments or Deposits as defined herein.

  “Physician” means a licensed practitioner of medical, surgical or dental services acting within the scope of his or her license and shall include Christian Science Practitioners. The treating Physician may not be You, a Traveling Companion or a Family Member.

  “Policy” shall mean this individual Policy document, the Confirmation of Benefits, and any endorsements, riders or amendments that will attach during the period of coverage.

  “Pre-Existing Condition” means any Accidental Injury, Sickness or condition of You, Your Traveling Companion, or Your Family Member booked to travel with You for which medical advice, diagnosis, care or treatment was recommended or received within the 60 day period ending on the Effective Date. Sicknesses or conditions are not considered preexisting if the Sickness or condition for which prescribed drugs or medicine is taken remains controlled without any change in the required prescription.

  “Reasonable and Customary / Reasonable and Customary Charges” means an expense which: a) is charged for treatment, supplies, or medical services Medically Necessary to treat Your condition; b) does not exceed the usual level of charges for similar treatment, supplies or medical services in the locality where the expense is incurred; and c) does not include charges that would not have been made if no insurance existed. In no event will the Reasonable and Customary charges exceed the actual amount charged.

  “Scheduled Departure Date” means the date on which You are originally scheduled to leave on the Covered Trip.

  “Scheduled Return Date” means the date on which You are originally scheduled to return to the point of origin or to a different final destination or to Your primary residence from a Covered Trip.

  “Sickness" means an illness or disease which is diagnosed or treated by a Physician on or after the Effective Date of insurance and while You are covered under the Policy.

  “Strike” means a stoppage of work a) announced, organized and sanctioned by a labor union and b) which interferes with the normal departure and arrival of a Common Carrier. Included in the definition of Strikes are work slowdowns and sickouts.

  “Terrorist Attack” means an incident deemed an act of terrorism by the U.S. Department of State.

  “Transportation” means any land, sea or air conveyance required to transport You during an Emergency Medical Evacuation. Transportation includes, but is not limited to, Common Carrier, air ambulances, land ambulances and private motor vehicles.

  “Traveling Companion” means person(s) booked to accompany You on Your Covered Trip. Note: A group or tour leader is not considered a Traveling Companion unless You are sharing room accommodations with the group or tour leader.

  “Travel Supplier” means any entity involved in providing travel services or travel arrangements.

  “Unforeseen” means not anticipated or expected, and occurring on or after the Effective Date of the Policy.

• Exclusions
  The following exclusions apply to Trip Cancellation, Trip Cancellation For Any Reason (if applicable), Trip Interruption, Trip Delay, Baggage Delay / Delivery, Baggage / Personal Effects, Accident and Sickness Medical Expense, Emergency Medical Evacuation, Emergency Non-Medical Evacuation Due to Catastrophe, and Repatriation of Remains.

  Loss caused by or resulting from:

  1. Pre-Existing Conditions, unless: a) the Policy is purchased within 14 days of Your initial Trip deposit; b) the booking for the Covered Trip must be the first and only booking for this travel period and destination; and c) You are not disabled from travel at the time You pay the premium;

  2. Commission or the attempt to commit a criminal act by You, Your Traveling Companion, or Your Family Member, whether insured or not;

  3. Dental treatment except as a result of an Accidental Injury to sound natural teeth;

  4. Expenses incurred as a result of being under the influence of drugs or intoxicants, unless prescribed by a Physician;

  5. Mental or emotional disorders, unless hospitalized;

  6. Any non-emergency treatment or surgery, routine physical examinations, hearing aids, eye glasses or contact lenses;

  7. Participating in bodily contact sports; skydiving; mountaineering where ropes or guides are normally used; hang gliding; parachuting; any race by horse, motor vehicle, or motorcycle; bungee cord jumping; spelunking or caving; or rock climbing;

  8. Participation in any military maneuver or training exercise, police service, or any loss while You are in the service of the armed forces of any country;

  9. Participation as a professional athlete; participation in non-professional, organized amateur or interscholastic athletics or sports competitions or events;

  10. Piloting or learning to pilot or acting as a member of the crew of any aircraft;

  11. Pregnancy and childbirth (except for Complications of Pregnancy) except if hospitalized;

  12. Services not shown as covered;

  13. Cosmetic surgery except for: reconstructive surgery incidental to or following surgery for trauma, or infection or other covered disease of the part of the body reconstructed, or to treat a congenital malformation of a child;

  14. Suicide, attempted suicide or any intentionally self-inflicted injury while sane or insane (in Colorado and Missouri, sane only) committed by You, Your Traveling Companion or Your Family Member, whether or not insured;

  15. Traveling for the purpose of securing medical treatment;

  16. War, invasion, acts of foreign enemies, hostilities between nations (whether declared or not), civil war; or Your participation in any military maneuver or training exercise;

  17. Your participation in civil disorder, riot or a felony;

  18. Accidental Injury or Sickness when traveling against the advice of a Physician;

  19. Care or treatment which is not Medically Necessary;

  20. Services not shown as covered; and expenses not approved by the Assistance Company in advance;

  21. Care or treatment for which compensation is payable under Worker’s Compensation Law, any Occupational Disease law; the 4800 Time Benefit plan or similar legislation; or

  22. Directly or indirectly, the actual, alleged or threatened discharge, dispersal, seepage, migration, escape, release or exposure to any hazardous biological, chemical, nuclear radioactive material, gas, matter or contamination.

  The following exclusions apply to Baggage and Personal Effects:

  We will not provide benefits for any loss or damage to:

  1. animals;

  2. automobiles and automobile equipment;

  3. boats or other vehicles or conveyances;

  4. trailers;

  5. motors;

  6. motorcycles;

  7. aircraft;

  8. bicycles (except when checked as Baggage with a Common Carrier);

  9. eye glasses, sunglasses or contact lenses;

  10. artificial teeth and dental bridges;

  11. hearing aids;

  12. prosthetic limbs;

  13. keys, money, stamps, securities and documents;

  14. tickets;

  15. art objects and musical instruments;

  16. consumables including medicines, perfumes, cosmetics, and perishables;

  17. professional or occupational equipment or property, whether or not electronic Business Equipment;

  18. telephones, computer hardware or software; or

  19. property illegally acquired, kept, stored or transported.

  Any loss caused by or resulting from the following is excluded:

  1. wear and tear or gradual deterioration;

  2. breakage of brittle or fragile articles;

  3. insects or vermin;

  4. inherent vice or damage while the article is actually being worked upon or processed;

  5. confiscation or expropriation by order of any government;

  6. radioactive contamination;

  7. war or any act of war whether declared or not;

  8. property shipped as freight or shipped prior to the Scheduled Departure Date.

  9. delay or loss of market value;

  10. indirect or consequential loss or damage of any kind;

  11. theft or pilferage while left unattended in any vehicle if the vehicle is not property secured;

  12. electrical current including electric arching that damages or destroys electrical devises or appliances;

  13. mysterious disappearance;

  14. confiscation or expropriation by order of any government.