24 Hour Assistance Service

• Other Benefits
  • 24 Hour Assistance Service

  • 24 hour assistance provided

• What is 24 Hour Assistance Service?
  Travel insurance providers have a 24-Hour Assistance Service department to help travelers 24/7 during their trip.

• What am I covered for?
  AXA ASSISTANCE USA

  24/7 WORLDWIDE TRAVEL ASSISTANCE SERVICES

  MEDICAL ASSISTANCE SERVICES

  Medical and Dental Referrals
  With a worldwide network of providers at our fingertips, we are able to offer you referrals to primary care physicians, dentists, clinics and hospitals.

  Critical Care Monitoring
  During your hospitalization, our medical professionals will remain in regular communication with the treating facility to ensure you are receiving the proper care.

  Dispatch of Physician
  If our medical professionals cannot adequately assess the need for medical transport or evacuation, we will dispatch a physician to your location to make an assessment.

  Emergency Medical Evacuation
  Whenever adequate medical facilities are not available locally, our medical professionals will recommend and arrange the appropriate method of transportation, equipment and personnel to evacuate you to the nearest facility capable of providing proper care. Payment for the emergency medical evacuation is only available for covered claims, up to the amount provided in the policy.

  Medical Repatriation
  If you need medical assistance to return home, our medical professionals will determine the appropriate transportation method and assist with all necessary travel arrangements based upon your medical condition. Payment for the medical repatriation is only available for covered claims, up to the amount provided in the policy.

  Return of Mortal Remains
  We will arrange the transportation and offer every, reasonable assistance in legal formalities, for the return of mortal remains. Payment for the return of mortal remains is only available for covered claims, up to the amount provided in the policy.

  Vehicle Return Services
  In the event that you need to be medically repatriated or evacuated to your home, we will coordinate all arrangements needed for the return of your unattended vehicle.

  Dispatch of Prescription Medication
  If you forget or lose a prescribed medication, we will assist with replacement medication. If the medication is not available locally, we will coordinate the dispatch of prescription medication, when possible and legally permissible, or provide you with an appointment with a physician in order to re-establish the prescription. This service is also available for medical devices and eye glasses.

  TRAVELASSISTANCESERVICES

  General Travel Information
  Before you travel, you can obtain information about visa, passport, immunization requirements and local customs. You can also obtain 24-hour pre-departure information on weather, currency or holidays.

  Pet Housing and Return
  We can assist with pet friendly hotel accommodations, boarding facilities and travel home for pets.

  Lost Document and Lost Article Assistance
  We will assist with arrangements to replace or forward copies of lost or stolen documents, including passports, driver’s licenses and credit cards, as well as assist with procedures to file loss reports and to recover lost or stolen articles such as luggage.

  Emergency Cash and Bail Assistance
  During emergency situation, we can help arrange an emergency cash advance. This service can also provide assistance in obtaining bail bonds, where available.

  Urgent Message Relay
  We will relay emergency messages on your behalf.

  Legal Referrals
  We will provide referrals to an interpreter or legal personnel to you as necessary.

  Political and Security Emergency Evacuation
  We will make all reasonable efforts to assist with transportation arrangements on political grounds based on your home country government’s decision that such evacuation is necessary. We can also provide security alerts on events occurring throughout the world. Payment for the political and security evacuation is only available for covered claims under the Platinum plan, up to the amount provided in the policy.

• Definitions
  See certificate

• Exclusions
  See certificate